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退款与请假政策

最后更新：2026年11月

本政策适用于 DeGroove Music Studio（地址：Suite 3, 251 Liverpool Road, Ashfield NSW 2131）提供的所有线下课程。

一、学费缴纳

学费按学期预付。具体价格请扫码添加客服微信咨询。

二、请假与补课

  1. 每位学生每学期可请假两次。

  2. 请假须至少提前 24 小时通过微信告知，否则该节课视为已上。

  3. 已批准的请假课程，将安排在学校假期期间补课，具体时间与老师协商确定。

  4. 新学期开始后，上一学期未使用的课时不予保留。

如因长期患病等特殊情况无法上课，请与我们联系，我们会视情况协商处理。

三、退款

  1. 学期开始后，已缴学费原则上不予退款。

  2. 如因本工作室原因（如老师无法上课）取消课程，我们将安排代课老师或补课；如无法安排，将退还相应课时的费用。

  3. 以上条款不影响您依据《澳大利亚消费者法》（Australian Consumer Law）享有的法定权利。

四、联系我们

如有疑问，请扫码添加客服微信。


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Refund & Absence Policy

Last updated: November 2026

This policy applies to all in-person lessons provided by DeGroove Music Studio (Suite 3, 251 Liverpool Road, Ashfield NSW 2131).

1. Fees

Fees are paid in advance each term. For pricing, please scan the QR code to add our customer service on WeChat.

2. Absences and make-up lessons

  1. Each student may take two absences per term.

  2. Absences must be notified via WeChat at least 24 hours in advance; otherwise the lesson will be counted as taken.

  3. Approved absences will be made up during the school holidays, at a time arranged with the teacher.

  4. Unused lessons from the previous term do not carry over once a new term begins.

If a student cannot attend due to exceptional circumstances such as prolonged illness, please contact us and we will consider your situation.

3. Refunds

  1. Once a term has started, fees paid are generally non-refundable.

  2. If a lesson is cancelled for reasons on our side (for example, the teacher is unavailable), we will arrange a substitute teacher or a make-up lesson; if neither is possible, we will refund the fee for the affected lessons.

  3. Nothing in this policy limits your rights under the Australian Consumer Law.

4. Contact us

If you have any questions, please scan the QR code to add our customer service on WeChat.

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